Email clients (such as Outlook, Gmail, Yahoo, and others) filter incoming messages into spam or junk folders to keep unwanted and suspicious mail out of inboxes. Unfortunately, these filters sometimes also move legitimate messages into the wrong folder.
To avoid missing important order notifications from the InfoTrack system, please take the following steps to add certain email addresses to a "safe sender" list.
Important addresses to add to safe lists
Both InfoTrack and court technology systems may send emails for invoices, order updates, and account settings information. Here are the emails that should be included in your "safe sender" list.
| Source | Email address |
| InfoTrack (transactional and billing emails) | courts@infotrack.com helpdesk@infotrack.com noreply@infotrack.com finance@infotrack.com eSigning@infotrack.com |
| Court technology vendors in California | no-reply@efilingmail.tylertech.cloud |
|
Court technology vendor in Florida |
noreply@myflcourtaccess.com |
| Court technology vendor in Illinois | no-reply@efilingmail.tylertech.cloud |
|
Court technology vendor in Indiana |
no-reply@efilingmail.tylertech.cloud |
|
Court technology vendor in Maryland |
no-reply@efilingmail.tylertech.cloud |
|
Court technology vendor in New York |
nyscef@nycourts.gov |
| Court technology vendor in Texas | no-reply@efilingmail.tylertech.cloud |
How to add contacts to safe lists in common email clients
Most email clients provide a "safe sender" option for trusted contacts in the address book.
To add a trusted contact in some of the most popular email clients, make sure every member of your firm takes the following steps.
| Email client | Add an address to your safe sender list | Recover from the Junk folder |
| Apple Mail (desktop) |
1. Select the email to open it 2. Hover over the From address 3. Click the down arrow and select Add to contacts |
1. Select the email 2. Click Move to inbox |
| Apple Mail (iPhone) |
1. Select the email to open it 2. Click the From address 3. Click the down arrow 4. Click Create New Contact > Done |
1. Select the email 2. Click the down arrow 3. Select Mark as Not Junk |
| AOL Webmail | 1. Select the email to open it 2. Click the From address 3. Select Add Contact 4. Enter the first and last name 5. Click Add Contact |
1. Select the email to open it 2. Click OK to mark as not spam |
| Gmail | 1. Select the email to open it 2. Hover over the From address 3. Select Add to Contacts |
1. Select the email to open it 2. Click Report not spam |
| Outlook | 1. Select the email to open it 2. On the Message tab, select Junk > Never Block Sender |
1. Select the email to open it 2. On the Message tab, select Report Message > Not Junk |
| Yahoo Mail | 1. Select the email to open it 2. Hover over the From address 3. Select Add to Contacts then Save |
1. Select the email to open it 2. Then click Not Spam |