Troubleshooting your LEAP integration

Identifying and solving potential issues between InfoTrack and LEAP

Encountering issues when attempting to place orders through InfoTrack? Try the below steps to fix the problem.

My InfoTrack credentials aren't saving in LEAP

Only the admin of your LEAP account can integrate the InfoTrack account. If your credentials are not saving when you first attempt to connect, this may be because you are not authorized to connect the accounts. Please reach out to your LEAP administrator and ask them to connect the accounts and add you as a user 

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